A consultant is enabling conversation intelligence for a sales team that records Teams calls with prospects in the European Union. During setup, a rep asks whether AI-generated call summaries and keyword tracking can be produced for a call where one external attendee is unaware the meeting is being recorded and analyzed. What should the consultant tell the rep?
Select an answer to reveal the explanation.
Short Explanation
It helps to separate two questions that often get blurred together: who sees the output, and whether the recording itself was allowed to happen in the first place. Even if a summary never leaves the sales team's internal system, that does not answer whether every person on the call agreed to being recorded and analyzed at all. There is no setting that quietly anonymizes someone who never consented, and there is no rule that only the rep's side of the conversation counts, because the recording captures everyone the moment it starts. So before conversation intelligence can touch that call, the people involved need to actually know and agree that it is being recorded and analyzed. Skipping that step and leaning on internal-only visibility, or on analyzing just one side of the conversation, does not solve the underlying consent problem, it just moves it out of view.
Full Explanation
The correct answer is C. Recording and analyzing a call is subject to consent and disclosure obligations that apply to every participant on the call, so the rep needs confirmation that all attendees, including the external one, know the call is being recorded and analyzed before conversation intelligence can run on it. Option A is incorrect because there is no automatic anonymization feature that exempts non-consenting participants from a recording; the platform does not selectively mask one party's audio to sidestep consent requirements. Option B is incorrect because a call recording captures the whole conversation, and consent obligations are not satisfied by narrowing analysis to one party's speech after the fact; the recording itself, not just the analysis output, is what triggers the requirement. Option D is incorrect because internal-only visibility addresses data-sharing scope, not the separate question of whether the recording was made and analyzed with proper consent; keeping output internal does not retroactively make an unconsented recording compliant. The consultant's guidance should stop the call from being processed until consent is confirmed.