An environment has Dynamics 365 Sales Premium provisioned and the administrator has enabled predictive opportunity scoring and relationship analytics tenant-wide. One newly onboarded seller reports that these AI insight cards never appear on any opportunity or account they open, while colleagues on the same team see them normally. The seller's security role and business unit match a colleague's exactly. What is the most likely cause?

Premium AI capabilities in Dynamics 365 Sales, including predictive opportunity scoring and relationship analytics, require both tenant-level Premium provisioning and an individual Dynamics 365 Sales Insights (Premium) license assigned to each user who should see them; a seller without that per-user assignment will never see the cards, regardless of matching security role or business unit. The explanation that the predictive scoring model has not finished training for the seller's assigned records is incorrect because predictive models train against the dataset as a whole, not per seller, so a model would not selectively finish training for one person's records while working for teammates on the same data. The explanation that the seller's personal view settings hide the sidebar where insight cards render is incorrect because personal view settings control record list layouts and columns, they do not hide the Sales Insights sidebar or its cards. The explanation that the seller needs the System Customizer role in addition to their current Sales role is incorrect because System Customizer is a broader administrative role used for configuring the system, it is not a prerequisite for a seller to view Premium insight cards, and adding it would not substitute for the missing per-user license.