An environment has Dynamics 365 Sales Premium provisioned and the administrator has enabled predictive opportunity scoring and relationship analytics tenant-wide. One newly onboarded seller reports that these AI insight cards never appear on any opportunity or account they open, while colleagues on the same team see them normally. The seller's security role and business unit match a colleague's exactly. What is the most likely cause?
Select an answer to reveal the explanation.
Short Explanation
Same security role, same business unit, same team, and yet one person just doesn't get the AI cards everyone else sees. That pattern points away from anything environment-wide, since the environment is clearly provisioned and working for colleagues. It also rules out per-record explanations like training still being in progress, because scoring models work off the whole dataset at once, they don't finish for one person's desk and not another's. Hidden view settings are a red herring too, those only touch how lists and columns look, not whether an entire insight sidebar renders. What's left is the individual side of licensing: premium AI features get provisioned two ways, once for the tenant and once per user, and it's entirely possible for the tenant piece to be done while a specific new hire never got the personal assignment. Adding more administrative privileges wouldn't fix that either, seeing insight cards isn't about system customization rights.
Full Explanation
The correct answer is C. Premium AI capabilities in Dynamics 365 Sales, including predictive opportunity scoring and relationship analytics, require both a tenant-level Premium provisioning and an individual Dynamics 365 Sales Insights (Premium) license assigned to each user who should see them; a seller without that per-user assignment will never see the cards, regardless of matching security role or business unit. Option A is incorrect because predictive models train against the dataset as a whole, not per seller, so a model would not selectively finish training for one person's records while working for teammates on the same data. Option B is incorrect because personal view settings control record list layouts and columns, they do not hide the Sales Insights sidebar or its cards. Option D is incorrect because System Customizer is a broader administrative role used for configuring the system, it is not a prerequisite for a seller to view Premium insight cards, and adding it would not substitute for the missing per-user license.