A consultant enables the Sales Insights Notes analysis feature so that AI-extracted action items and key phrases appear from free-text notes reps add to opportunities. Reps in the Tokyo office write their notes in Japanese, and after several weeks none of their notes produce extracted action items, while notes from English-speaking reps do. What should the consultant investigate first?
Select an answer to reveal the explanation.
Short Explanation
When you see AI extraction work for English notes but silently do nothing for Japanese notes, suspect language coverage first. Notes analysis only processes supported languages, so unsupported notes just sit there with no action items. Check whether Japanese is supported before chasing note storage, currency, or DLP policies.
Full Explanation
The right investigation is whether Notes analysis supports Japanese. Notes analysis extracts action items and key phrases using natural language processing that only covers a defined set of supported languages; if Japanese is not among the languages the feature currently supports, notes written in Japanese will be stored normally but will never generate extracted action items, while English notes from other reps continue to work as expected. The annotation-versus-timeline-post explanation is incorrect because Notes analysis scans note content regardless of whether it is saved as an annotation or posted to the timeline; the distinction between those note types does not determine eligibility for AI extraction. The currency-field explanation is incorrect because Notes analysis has no dependency on the currency field of the parent record; currency governs financial values, not text-processing behavior. The data-loss-prevention-policy explanation is incorrect because a data loss prevention policy blocking an AI Builder connector would typically produce an error or a broader failure across the environment, not a silent, language-correlated pattern where only Japanese-language notes are affected while English notes work fine within the same business unit. The consultant should confirm Notes analysis's current list of supported languages and inform the client whether Japanese support exists or must wait for a future release.