A sales manager wants a Sales Accelerator work queue to automatically sort leads so that the leads most likely to convert appear at the top for reps working the queue. The manager configures the segment's sort order to use a Predictive Score column, but every lead in the queue shows the same default priority and the sort has no visible effect. Predictive lead scoring has never been enabled in this environment. What must the consultant do before the sort order will work as intended?

The correct choice is to enable predictive lead scoring in Sales Insights settings so the scoring model runs and populates the Predictive Score column with values the segment can sort on. A segment's sort order can only rank leads by a Predictive Score column if predictive lead scoring is actually enabled and running in Sales Insights; without it, every lead has no calculated score, so the sort field has nothing meaningful to order by and the queue falls back to its default order. The choice to recreate the segment using the Opportunity entity instead of the Lead entity, because sort-by-score only works on opportunities, is incorrect because predictive score-based sorting is not restricted to the Opportunity entity; predictive lead scoring exists specifically to score leads, and Sales Accelerator segments can sort on that column when it is populated. The choice to grant the sales manager the Sales Insights Administrator security role, because only that role can activate score-based sorting on a segment, is incorrect because there is no dedicated administrative role gate that activates score-based sorting on a segment; sort behavior depends on whether the underlying data exists, not on the configuring user's security role. The choice to add a Power Automate flow that copies the lead score into a custom field, because Sales Accelerator segments cannot sort on Insights-calculated columns directly, is incorrect because Sales Accelerator segments can sort directly on Insights-calculated columns once they are populated; building an automation to duplicate the score into a custom field is unnecessary extra engineering for a problem that enabling the scoring model already solves. The consultant should enable predictive lead scoring first so the Predictive Score column contains real values for the segment to sort against.