An organization piloting an autonomous AI seller agent wants the agent to keep negotiating routine renewal discounts with customers automatically, but any discount the agent proposes above 15 percent must be reviewed by a human account manager before it is sent. What should the implementation team configure to enhance the agent's behavior for this requirement?
Select an answer to reveal the explanation.
Short Explanation
The requirement has two parts working together: most of this should stay hands-off, but the riskier cases need a person in the loop before anything goes out. That means the fix has to be selective, not a blanket switch in either direction. Building an approval step into the workflow that only kicks in once a proposed discount crosses the threshold lets everything under that line keep moving automatically while anything bigger waits for a human to sign off first. Capping the agent's authority right at the threshold sidesteps the problem instead of solving it, since the agent simply can't reach the situation that was supposed to get reviewed. Turning off autonomy across the board throws out the efficiency the organization wanted to keep for the routine cases. And just asking the model nicely in its instructions to watch the threshold isn't a real control, it's a suggestion the model could drift away from under pressure, with nothing structurally stopping a bad outcome. A workflow-level checkpoint is what actually guarantees the review happens exactly when it should.
Full Explanation
The correct answer is B. Adding an approval step, or guardrail, that routes only discounts above the 15 percent threshold to a human account manager lets the agent keep handling routine, lower-value renewals autonomously while ensuring a person reviews anything riskier before it reaches the customer, matching exactly what the organization asked for. Option A is incorrect because capping the agent's authority at 15 percent prevents it from ever proposing a larger discount at all, which removes the scenario the requirement is meant to handle rather than adding the requested review step for those cases. Option C is incorrect because requiring approval on every message, including small routine renewals, eliminates the autonomous handling the organization wants to keep and creates unnecessary review workload for the account manager. Option D is incorrect because a prompt-level instruction is not an enforced control; a language model can drift from soft guidance under ambiguous inputs, so nothing structurally stops the agent from sending a large discount without review. A workflow-level guardrail, unlike a prompt suggestion, deterministically enforces the threshold regardless of how the agent reasons about any individual negotiation.