A consultant is preparing to turn on predictive lead scoring for a client with several years of Dynamics 365 Sales history. Before enabling the feature, the consultant must confirm two prerequisites are in place. (Select TWO.)
Select all correct answers, then click Submit.
Short Explanation
You need two things before flipping on predictive lead scoring: a Sales license tier that includes it, and enough closed won/lost lead history for the model to learn from. Don't worry about sellers filling in Rating or turning off Copilot; those aren't prerequisites.
Full Explanation
Predictive lead scoring requires two independent prerequisites. First, the organization must hold a Dynamics 365 Sales license tier that includes predictive scoring, such as Premium or Enterprise, because this is a licensed capability and the feature cannot be enabled without the qualifying subscription. Second, the environment must contain a sufficient volume of closed won and closed lost lead history so the underlying model can learn patterns that reliably distinguish stronger leads from weaker ones. These gates are independent: a client could have the right license but too little history, or plenty of history but the wrong license, and in either case the feature would not be ready to enable. The requirement that every existing lead record has a manually entered Rating value is incorrect because the Rating field is a separate, seller-driven classification that is not a prerequisite for predictive scoring; the model trains on outcome history, not on whatever rating sellers happen to have typed into individual records. The requirement that Copilot for Sales has been disabled is also incorrect because predictive scoring and Copilot for Sales are complementary AI capabilities that can run in the same environment at the same time; there is no requirement, or technical conflict, that would call for disabling one to use the other.