A consultant is preparing to turn on predictive lead scoring for a client with several years of Dynamics 365 Sales history. Before enabling the feature, the consultant must confirm two prerequisites are in place. (Select TWO.)
Select all correct answers, then click Submit.
Short Explanation
Getting predictive scoring turned on really comes down to two separate checks, and it's worth keeping them separate in your head because a client can pass one and fail the other. First, licensing: this is a premium capability, so the subscription tier has to actually include it, no amount of clean data gets around that. Second, history: the model learns by studying a track record of leads that were actually won or lost, so an environment needs a real depth of that closed history before the predictions mean anything. Neither one substitutes for the other. What doesn't matter here is whether sellers have been diligently filling in a rating field on every lead, since that's a manual classification sellers use for their own purposes, not something the scoring engine depends on. And there's no need to switch off Copilot to make room for predictive scoring either, the two features are designed to sit side by side in the same environment without stepping on each other.
Full Explanation
The correct answers are A and D. Predictive lead scoring is a licensed capability, so the organization needs a qualifying license tier before the feature can even be turned on, and separately the environment needs enough closed won and lost lead history for the underlying model to learn patterns that reliably distinguish stronger leads from weaker ones. Both conditions are independent gates: a client could have the right license but too little history, or plenty of history but the wrong license, and in either case the feature would not be ready to enable. Option B is incorrect because the Rating field is a separate, seller-driven classification that is not a prerequisite for predictive scoring; the model trains on outcome history, not on whatever rating sellers happen to have typed into individual records. Option C is incorrect because predictive scoring and Copilot for Sales are complementary AI capabilities that can run in the same environment at the same time; there is no requirement, or technical conflict, that would call for disabling one to use the other.