A consultant is preparing to enable Copilot's generative email drafting feature for a sales team in Dynamics 365 Sales. (Select TWO.) Which two conditions must be true for the feature to function for the team's sellers?
Select all correct answers, then click Submit.
Short Explanation
Getting a generative feature like this working really comes down to two separate gates that both have to be open at the same time: someone has to be entitled to use it, and the environment itself has to be switched on for it. That means each seller needs the right license covering the AI capability, and separately an admin has to flip the environment-level switch that turns Copilot on in the first place. Neither one alone is enough, and notably, neither of them looks anything like installing a standalone add-in, because this capability is built into the product once those two conditions are met, there is nothing extra to go find and install yourself. And there is no hidden rule where turning on email drafting requires switching off some other AI feature like conversation intelligence, those two features simply do not interact with each other that way. So the real answer is licensing plus environment enablement, working together.
Full Explanation
The correct answers are A and D. Copilot capabilities in Dynamics 365 Sales require both an appropriate license assigned to each seller who will use the feature and administrative enablement of Copilot at the environment level through the Power Platform admin center; without either piece, sellers either lack entitlement to the feature or the environment itself has the capability turned off. Option B is incorrect because Copilot's generative email drafting is a built-in capability of Dynamics 365 Sales once licensed and enabled, not a separate add-in that individual sellers must locate and install from AppSource. Option C is incorrect because there is no dependency or conflict between conversation intelligence and Copilot email drafting; the two features operate independently and disabling one is not a prerequisite for enabling the other. The two genuine prerequisites are licensing at the seller level and administrative enablement at the environment level, both of which must be in place before generative email drafting will work for the team.