Older handheld scanners at the evidence locker lack preauthentication support, and Enterprise roams feel slower than on newer laptops. What should the technician identify?
Select an answer to reveal the explanation.
Short Explanation
Old handhelds without preauth are like employees who must re-badge from scratch at every door. Newer laptops that cache the handshake zip through; the scanners crawl. Call out the missing advanced feature instead of blaming the SSID spelling.
Full Explanation
When legacy specialty clients lack preauthentication or PMKSA caching, Enterprise roam re-authentication often takes longer than on modern capable clients. CWTS technicians should identify the missing advanced client feature as a contributor to roam latency rather than removing Enterprise security or mislabeling preauth as a wired-only concept.