A library barcode scanner associates only on 2.4 GHz. Staff blame a new 5 GHz-only staff SSID. What should the technician check first?
Select an answer to reveal the explanation.
Short Explanation
If the scanner only speaks 2.4 GHz, a 5 GHz-only SSID is like inviting it to a meeting on a floor it cannot reach. Check supported bands on the client before rewriting the WLAN. Capability limits beat blame games.
Full Explanation
Supported bands are a core advanced client capability. A 2.4 GHz-only specialty device cannot use a 5 GHz-only SSID regardless of password correctness or power levels. Technicians should verify client band support against the SSIDs and radios in the design before escalating as an AP failure.