A library user has two profiles: PSK guest and Enterprise staff. They choose the PSK profile while trying to join the staff SSID. What should the technician diagnose?
Select an answer to reveal the explanation.
Short Explanation
Wrong jacket for the staff door—the guest PSK profile won't satisfy Enterprise. Match profile security type to the SSID you're joining. DHCP and antennas aren't the first stop for that mistake.
Full Explanation
When multiple SSIDs use different security modes, the client profile's security type must match the target SSID. Selecting a Personal/PSK profile against an Enterprise staff SSID produces an authentication mismatch. Technicians should correct the profile selection rather than chasing unrelated RF or DHCP symptoms first.