A city-hall employee says Wi-Fi drops every time they take the stairwell between floors. Surveys show weak secondary coverage in the stairwell and the phone often stays stuck on the upper-floor AP until it fails. What triage framing is best?
Select an answer to reveal the explanation.
Short Explanation
Stairwells are classic sticky-plus-coverage traps—phone clings upstairs until the signal dies in the shaft. Triage both stickiness and the weak secondary RF on the path. Don’t invent email-password causes for a roam drop.
Full Explanation
Vertical transitions often combine insufficient secondary coverage with sticky association to the previous floor’s AP, producing drops mid-stairwell. Mobility triage evaluates both RF along the path and client roam behavior. Directory passwords, Ethernet-only assumptions, or security suite choice alone do not explain this pattern.