A municipal guest portal needs scheduled downtime for a security fix that will interrupt visitor Wi-Fi at city hall. Which change-management practice is most important for that downtime?
Select an answer to reveal the explanation.
Short Explanation
If city hall guest Wi-Fi is going dark for a fix, tell the people who care before it happens. Notifications are part of change management, not optional courtesy. Surprise outages just create angry lobbies and blind help desks.
Full Explanation
Change-management notifications prepare business and support stakeholders for planned WLAN security maintenance that affects availability. Guest portal downtime at a public facility should be communicated so visitors, staff, and help desk can plan. Withholding notice increases operational disruption without improving security outcomes.