A city IoT platform generates gateway-down and sensor-threshold alerts that operations wants inside the municipal ITSM tool. What integration approach best fits that goal?
Select an answer to reveal the explanation.
Short Explanation
If the IoT brain can shout and the ITSM desk can listen, wire them with APIs or webhooks. Manual retyping and monthly PDFs are how tickets arrive after the flood already started. USB sticks at poles are not a NOC workflow.
Full Explanation
Operationalizing wireless IoT requires integrating platform events into existing ITSM processes. REST APIs and webhooks enable automated incident creation and updates, improving response time and auditability. Manual re-entry, delayed paper exports, or offline-only local storage leave municipal operators without timely, actionable tickets.