Public-safety VoWLAN handsets on a dedicated SSID drop calls when aggressive AP load balancing and band steering are enabled campus-wide. What design adjustment is most appropriate?
Select an answer to reveal the explanation.
Short Explanation
Voice hates being shoved mid-sentence to another AP “for balance.” Treat the VoWLAN SSID like a VIP lane: turn down the shove-y load-balance and steering knobs there, even if data SSIDs keep them. One policy for every SSID is how you get dropped emergency calls.
Full Explanation
Feature side effects are SSID-specific. Aggressive load balancing and band steering can force voice clients into suboptimal APs or bands and break roam timing. Best practice is to tune or disable those controls on latency-sensitive VoWLAN SSIDs while retaining density optimizations on data SSIDs. Moving voice only to 2.4 GHz or removing QoS worsens contention and does not fix steering-induced drops.