Voice clients in a city office building drop calls when users move between floors via stairwells, even though SSIDs are consistent. Surveys show weak secondary coverage in the stair core. What remediation addresses the root cause?
Select an answer to reveal the explanation.
Short Explanation
Roam gaps are RF geography problems. Renaming the SSID will not put signal in the stairwell. Place or add APs so voice can hand off where people actually walk.
Full Explanation
Roaming failures in stairwells and transition spaces are remediated by ensuring overlapping coverage and appropriate AP placement along the client path. SSID renames, disabling security, or band-forcing do not create the RF overlap required for smooth voice handoff. Validation-driven RF design changes are the expert response to measured roam gaps.