Users report that 'the cloud is down,' but the provider status page is green and traceroute from city edge routers fails before packets reach the provider's network. What should the team conclude?
Select an answer to reveal the explanation.
Short Explanation
When the provider's lights are green and traceroute dies on your side of the fence, don't blame the whole cloud. Fix the customer-edge routing or firewall first.
Full Explanation
Effective triage separates provider outages from customer network faults. Green provider status plus traceroute failure on customer edge devices indicates local misconfiguration, routing, or firewall issues. Global multi-region failure assumptions, consistency-model theories, and immediate multicloud migration are not justified by this evidence.