Night alerts flood the municipal on-call channel, and the team must rank which pages are urgent versus noise. What practice should they apply first?
Select an answer to reveal the explanation.
Short Explanation
Alert floods feel like every smoke alarm and toaster beeping at once—you still need to decide which fire is real. Triage ranks by severity and impact so urgent citizen outages jump the queue ahead of noisy niceties. Treating everything as Sev-1 just burns the team out.
Full Explanation
Triage prioritizes alerts by severity and operational impact so responders focus on the most urgent conditions first. Without triage, alert storms consume attention on noise and delay mitigation of genuine incidents. Effective observability programs pair alerting with clear severity models and triage procedures for on-call staff.