After a violent visitor incident in a clinic waiting room, operations files an internal note but never coordinates follow-up with security or HR. What should the risk manager ensure next?
Select an answer to reveal the explanation.
Short Explanation
A violent visitor is not a paint-and-move-on facilities ticket. Security needs the access and response angle; HR needs staff support and policy follow-through. Risk’s job is to pull those functions into one after-action, not let the note die in a single inbox.
Full Explanation
Serious workplace violence or visitor aggression incidents require coordinated response across security, HR, operations, and risk—covering physical controls, escalation protocols, employee assistance, and documentation. Single-department notes leave gaps in deterrence, training, and support. Risk managers should convene cross-functional after-action planning and update shared response plans accordingly.