An incident report after a lobby fall blames only the injured visitor’s “carelessness” and omits wet flooring, missing caution signs, and lighting. What investigation quality problem does this illustrate?
Select an answer to reveal the explanation.
Short Explanation
Pinning everything on the person who fell is easy—and usually incomplete. Wet floors, missing signs, and bad lighting are part of the story. Good reports dig into conditions and controls so you can fix the place, not just scold the visitor.
Full Explanation
Quality incident inputs examine environmental conditions, control failures, and system factors alongside human actions. Blame-only narratives miss remediable hazards and weaken legal and insurance documentation. Risk managers should require reports that describe scene conditions, existing controls, and gaps so corrective actions address root contributors rather than attributing outcomes solely to individual carelessness.