Annual compliance monitoring consists of managers signing a binder affirming procedures were followed, with no observation of actual work practices. What monitoring improvement is most appropriate?
Select an answer to reveal the explanation.
Short Explanation
A signed binder that nobody opened is compliance cosplay. Watching how people actually lock out, spill-clean, or escalate tells the real story. Monitor practice, not just penmanship.
Full Explanation
Compliance monitoring should test whether procedures are followed in operations, not merely whether attestation forms were completed. Observation, sampling, system logs, and outcome indicators reveal gaps that signatures conceal. Signature-only approaches create false assurance and miss drift from written controls. Effective maintenance programs verify adherence and feed findings back into procedure and training updates.