Remote employees treat repeated VPN outages as merely annoying and never flag service impact to operations. What should risk guidance emphasize?
Select an answer to reveal the explanation.
Short Explanation
If the VPN dying stops the work, that is not “just annoying”—that is operational risk wearing a modem. Flag the business impact so capacity, vendors, or failover can get fixed. Silence turns a tech glitch into a quiet outage.
Full Explanation
Operational and technology disruptions that impair service are within the scope of risk reporting. Framing outages as mere annoyance understates exposure to productivity loss and customer impact. Guidance should teach staff to escalate service-affecting incidents through defined channels for triage and treatment.