Leadership celebrates a quarter with zero hazard reports as proof of perfect safety. What interpretation should a risk manager challenge?
Select an answer to reveal the explanation.
Short Explanation
An empty inbox can mean heaven—or a broken doorbell. Leaders who high-five “zero reports” may be rewarding fear or a dead portal. Ask whether people can and will speak up before you call it perfect safety.
Full Explanation
Report volume must be interpreted carefully. Absence of reports can indicate suppressed speaking-up, inaccessible tools, or unclear expectations—not only low hazard rates. Healthy programs examine channel usability and culture alongside counts rather than equating silence with control effectiveness.