A university’s risk portal crashes when duplicate reports are filed, so staff stop submitting altogether. What does this illustrate about reporting mechanisms?
Select an answer to reveal the explanation.
Short Explanation
If the portal eats duplicates and then dies, people learn one lesson: do not bother. Tools that punish reporting kill the culture faster than any memo. Fix usability—or offer a reliable backup—before you lecture about “speaking up.”
Full Explanation
Reporting culture depends on workable channels. Technical failures, especially around common events like duplicate entries, train users to abandon the system. Programs must keep mechanisms reliable and provide alternatives so friction does not suppress hazard visibility.