A city’s responsibility matrix lists “all staff” as the owner for every operational control, with no named individual. What weakness does this create?
Select an answer to reveal the explanation.
Short Explanation
When everyone owns it, nobody owns it—classic. “All staff” on every line looks collaborative and plays terribly in a real incident. Put a name or filled role on the control so someone actually wakes up responsible.
Full Explanation
Diffuse ownership such as “all staff” for every control dilutes accountability and slows decision-making when action is needed. Effective responsibility matrices name specific roles or people for each control while still enabling broader reporting. Clarity of ownership is a prerequisite for reliable operational risk management.