Impact is rated high solely because a council member is angry about a routine maintenance delay. What should drive impact classification instead?
Select an answer to reveal the explanation.
Short Explanation
Anger is a signal to listen, not an automatic 'high impact' stamp. Impact should track real harm and magnitude on the scale. Political heat can matter as a separate stakeholder issue, but mood alone is not the yardstick.
Full Explanation
Objective impact classification uses defined harm and magnitude criteria rather than transient political emotion alone. A council member's anger may warrant communication attention, yet it does not by itself redefine consequence levels. Anchoring ratings to scale criteria preserves consistency and credibility. Mood-only scoring undermines comparable risk evaluation.