Two raters score the same elevator failure differently because one focuses only on service downtime and the other only on trapped riders. What should the organization align?
Select an answer to reveal the explanation.
Short Explanation
One person scores a stalled elevator as 'annoying delay' and another as 'people trapped'—same event, different movies. Align what dimensions feed consequence so scores land on the same page.
Full Explanation
Consistent consequence framing requires agreement on which impact dimensions enter the scale—safety, service continuity, financial loss, and others as defined. When raters silently choose different dimensions, identical scenarios receive non-comparable scores. Organizations should document the dimensions and how to combine or select them. Alignment improves reliability of the rating process.