A manager rewrites the escalation SOP verbally every week and never leaves a written path. What should replace that practice?
Select an answer to reveal the explanation.
Short Explanation
Verbal SOPs that change weekly are like a treasure map redrawn in sand every tide. New folks and night crews cannot follow what was never written. Document the path and keep it stable enough to use.
Full Explanation
Risk escalation pathways should be documented, accessible, and reasonably stable so any staff member can follow them. Weekly verbal rewrites create tribal knowledge and inconsistent reporting. Written procedures support accountability and continuity when managers rotate. Informal custom is insufficient for corporate hierarchy communication.