Night-shift staff discover a serious safety issue but find no on-call risk contact listed for off hours. What gap does this reveal?
Select an answer to reveal the explanation.
Short Explanation
Risks do not punch a time clock. If the night crew has nobody to call, the pathway is half-built. List on-call contacts that work when the day office is dark.
Full Explanation
Effective escalation pathways must be available whenever operations run, including nights and weekends. Missing on-call risk contacts leave off-hour incidents without timely consultation. Publishing after-hours contacts is part of hierarchy and communication design. Deferring serious issues until morning increases consequence potential.