Two departments both think the other owns reporting a recurring HVAC odor near servers. What should the risk manager establish?
Select an answer to reveal the explanation.
Short Explanation
When two teams point at each other, the odor keeps cooking next to the servers. Spell out who consults whom and who owns the report so nothing drops between the desks. Clear handoffs beat polite finger-pointing.
Full Explanation
Gaps appear when departments assume the other owns identification and reporting. Cross-department consultation clarifies ownership, routes, and who must be informed so recurring issues such as HVAC odors near critical equipment are escalated. Leaving ambiguity, outsourcing ownership to off-roster contractors, or waiting for outage proof institutionalizes the gap the risk manager should close.