A parks seasonal worker sees a cracked bleacher and emails the mayor directly, skipping the facilities supervisor. What practice should the risk manager reinforce?

Corporate hierarchy and communication expect defined escalation and reporting pathways so the right level can act without flooding executives with routine items. A cracked bleacher should normally route through the facilities supervisor (and onward as needed), not as a first stop to the mayor. Banning seasonal reporting or requiring mayoral approval for every closure creates new gaps; reinforcing the defined path preserves both speed and accountability.