A parks department automates work-order routing, but the old paper sign-off checklist stays in the binder and operators keep arguing which one is required. What continuous-improvement action is missing?
Select an answer to reveal the explanation.
Short Explanation
Automation is great until the ghost of the old checklist starts haunting the crew. Continuous improvement means retiring or reconciling the obsolete control so people are not stuck following two contradictory playbooks.
Full Explanation
When processes are automated, improvement work includes removing or formally updating conflicting manual controls. Leaving obsolete measures in place creates dual requirements, operator confusion, and inconsistent compliance. Clear retirement or reconciliation keeps the control environment coherent after change.