A public-safety support team's 911-adjacent SaaS tools live in a third-party cloud but never appear on BIA dependency maps. What mapping correction is required?
Select an answer to reveal the explanation.
Short Explanation
If your flashlight only works when the neighbor's porch light is on, that neighbor is part of your plan. Cloud SaaS behind 911 support is still a dependency. Put those external providers on the map so outages are not a surprise.
Full Explanation
Critical functions often depend on external cloud and SaaS providers whose failure produces the same operational impact as internal outages. Omitting those services from BIA dependency maps blinds recovery and vendor-risk work. Explicit external-provider mapping supports assurance, alternate procedures, and realistic recovery timing.