Analysts rank citizen permit-counter services using only the org chart and never interview the clerks who run the counters daily. What BIA research weakness does this show?
Select an answer to reveal the explanation.
Short Explanation
The org chart shows boxes; the clerks know which system outage actually stops the line. Skipping the people who do the work is guessing — good BIA research goes talk to process owners.
Full Explanation
Effective BIA methods include engaging process owners and operators who understand real workflows, peak loads, and hidden dependencies. Org charts provide structure but often miss operational criticality details. Interviewing or workshopping with front-line owners improves accuracy of impact and dependency findings.