Payroll downtime impact is scored only by counting IT help-desk tickets, ignoring employee hardship and statutory pay deadlines. Which BIA improvement is needed?
Select an answer to reveal the explanation.
Short Explanation
Ticket counts tell you who's yelling at IT — not whether families miss rent or the city breaks wage law. BIA has to capture the real human, money, and legal hit, not just the noise in the queue.
Full Explanation
Business impact analysis examines multiple dimensions: operations, finances, legal/regulatory obligations, and effects on employees and other stakeholders. Measuring payroll outage solely by IT ticket volume understates hardship and compliance exposure. Broadening impact criteria produces priorities that match organizational reality.