A supervisor reports 'poor performance' after a worker with a disability misses multi-step verbal instructions. What retention partnership step should the counselor prioritize?
Select an answer to reveal the explanation.
Short Explanation
Missed verbal steps might be an access problem, not a motivation problem. Before swinging the performance hammer, coach the supervisor to try tools like written checklists. Fix the barrier first; then judge the work fairly.
Full Explanation
Retention partnerships often require helping supervisors separate accommodation or access needs from true performance deficits. When multi-step verbal instructions fail, written checklists, clarification of essential functions, and other reasonable accommodations may resolve the issue. Counselors support both customers by preventing premature punitive responses while still addressing legitimate performance standards.