In rehabilitation placement, what does the dual customer role mean?
Select an answer to reveal the explanation.
Short Explanation
You’ve got two customers in the room: the person hunting a job and the business that needs talent. Dual customer means you take both seriously. Ignore either side and placements fall apart.
Full Explanation
The dual customer concept in vocational rehabilitation placement recognizes obligations to the individual with a disability and to employers as partners with legitimate workforce needs. Balancing both perspectives improves match quality, accommodations, and retention. It does not mean exploiting the client for employer convenience or ignoring business realities. Domain 8 competence includes holding both customers in view throughout engagement.