A city-hall access switch has failed, and the vendor will replace it under warranty only if the serial number and the warranty date are on file. Which record holds those facts?
Select an answer to reveal the explanation.
Short Explanation
The warranty desk is going to ask for the serial number and the date, and those live in the records of what you own. You open the asset inventory. A cable drawing, a change log, or the provider's circuit agreement does not get this switch replaced.
Full Explanation
An asset inventory records the hardware the organization owns, including the serial number and the warranty date. The vendor will replace the switch only if both are on file, so the inventory is the record that answers. A cable map shows which run landed on the switch and does not store the serial or the warranty end date. A change log is the tempting twin because it is also an operations record. It records when someone worked, and it does not store the warranty date the vendor is asking for. The provider's service agreement covers the circuit, not a city-owned access switch. Exam caveat: a serial number with a blank warranty date still fails the vendor's condition. Both facts have to be in the inventory before the failure. Operational check: look up the closet switch, confirm the serial matches the chassis, confirm the warranty date is still in force, and give those two fields to the vendor. Record the reading before the change and the reading after it so the next shift can see the symptom actually moved.