Leadership asserts 'we have training' but never tracks phishing click rates or other behavior-change indicators. What does an effective awareness program require?
Select an answer to reveal the explanation.
Short Explanation
Having a course on the shelf isn't the same as changing habits. Measure the clicks, the reports, the near-misses—attendance is just a headcount. If you never score the game, you don't know if training works.
Full Explanation
Awareness program management includes measuring effectiveness against outcomes such as reduced susceptibility, improved reporting, and observed behavior change. Mere existence of training or seat-time does not demonstrate control value. Metrics enable continuous improvement and credible reporting to leadership.