Sanitation routing depends on a single SaaS vendor with no contracted alternate. What should the business impact analysis explicitly surface for continuity planning?
Select an answer to reveal the explanation.
Short Explanation
If one SaaS keystone holds up trash trucks, the BIA has to name that keystone—not pretend the cloud fairy owns your downtime. External dependencies are part of what can break your day. No alternate path means concentration risk on the register.
Full Explanation
BIA and business continuity requirements must include third-party and supply dependencies that enable critical processes. A sole SaaS provider without a workable alternate is a documented single point of failure affecting recovery strategies, RTO feasibility, and contractual controls. Continuity ownership remains with the municipality even when processing is outsourced.