A new staff WLAN is enabled and listed on the policy tag, and its radio policy is 6 GHz only. The access points on that floor have no 6 GHz radio. The SSID never appears. Why?
Select an answer to reveal the explanation.
Short Explanation
The WLAN is calling for a band your access points do not own. It can be enabled, listed, and still never hit the air. Give it a band those radios actually have.
Full Explanation
A radio policy decides which bands advertise the WLAN. This one is 6 GHz only, and the floor's access points have no 6 GHz radio, so the SSID never appears even though the profile is enabled and the policy tag lists it. The tag does not hide an enabled SSID. A 2.4 GHz radio does not retune to 6 GHz because a policy mentions that band. The country code does not delete a WLAN for mentioning 6 GHz. It decides whether a 6 GHz radio, if you had one, would be allowed to transmit. The WLAN radio policy is 6 GHz only, and these access points have no 6 GHz radio, so the SSID never appears. Check one live client after the change and leave the rest of the floor alone until that client matches the result you expected. Confirm the symptom on the next attempt before changing anything else. Exam caveat: access points that do have 6 GHz will advertise this WLAN, and the older ones still will not. Check the hardware on the floor that filed the ticket. Operational check: set the radio policy to a band those access points have, and confirm the SSID beacons.