A dual-band handheld in a plant is strong on 2.4 GHz and weak on 5 GHz. Band select keeps steering it to 5 GHz, and the session stalls there. What should change for this WLAN?
Select an answer to reveal the explanation.
Short Explanation
You already know this handheld is strong on 2.4 GHz and weak on 5 GHz, so band select is steering it toward a poor connection. Stop steering this WLAN to 5 GHz so the handheld can stay on the band where it works well.
Full Explanation
Band select encourages dual-band clients to use 5 GHz. This handheld is strong on 2.4 GHz and weak on 5 GHz, and its session stalls after it is steered, so the steering is the problem. Stop steering this WLAN to 5 GHz and let the handheld stay on the band where it is strong. Forcing every client onto 5 GHz would remove the band that works for this handheld. Hiding the SSID does not disable band select or increase the 5 GHz signal. Shortening the DHCP lease does not pin a client to a band; address renewal does not change the weak 5 GHz signal that causes the stall. Exam caveat: other clients on this WLAN may benefit from 5 GHz, so if this handheld is the exception, a device-specific exception may be cleaner than turning off steering for all clients. Practical check: disable steering for a test, confirm the handheld stays on 2.4 GHz, and verify that its session no longer stalls.