A transit authority already runs ITSM and wonders whether implementing IRM will replace the service desk. How should the implementer position IRM?
Select an answer to reveal the explanation.
Short Explanation
Different kitchens. The service desk still takes the broken-badge ticket; IRM tracks whether badge policy, risk, and control testing are healthy for the transit network as a governed entity.
Full Explanation
ServiceNow IRM (Risk and Compliance) manages governance content, risks, controls, issues, and related assurance against entities. ITSM remains the system for incidents, requests, problems, and changes. Platforms may integrate, but IRM does not replace the service desk or CIS-ITSM process design as its core purpose.