Leadership proposes timing stewards only on how fast they clear match suspects. What measurement approach is more sound?
Select an answer to reveal the explanation.
Short Explanation
Speed-only KPIs push stewards to mash Merge like a video game. Measure queue time, sure—but sample for accuracy so quality doesn’t tank.
Full Explanation
Stewardship metrics should include queue aging and time-to-resolve while protecting quality through precision sampling and false-merge monitoring. Maximizing merge counts, eliminating KPIs, or rewarding inactivity alone misaligns incentives.