SPC-style control charts on daily null rates show a sudden shift immediately after a public form change. How should the team interpret this monitoring signal?
Select an answer to reveal the explanation.
Short Explanation
When the null-rate line jumps the day the form changed, the chart is waving a flag—something in the process moved. Diagnostic monitoring watches for shifts over time, not just a single audit snapshot. Go investigate the form change.
Full Explanation
Control-chart style monitoring detects shifts and special-cause patterns in DQ metrics over time. A sudden null-rate change after a form update suggests a process shift requiring diagnosis. Continuous monitoring differs from one-time audits by revealing when quality performance changes.