A city utility customer information system shows two different account balances for the same customer depending on which screen staff open. What data quality concern does this primarily illustrate?
Select an answer to reveal the explanation.
Short Explanation
If two screens argue about the same bill, staff stop trusting either one—like two clocks on the wall showing different times. Consistency means the same fact should not collide across views or systems. Different balances for one account are a classic consistency defect.
Full Explanation
Consistency requires that values representing the same real-world fact agree across systems, interfaces, or views. Conflicting balances for one account undermine operational trust and decision-making. Distinguishing this from a mere UI quirk matters because the defect is in the data representation, not cosmetic display preference.