In a service redesign meeting, one vivid constituent story is used to override a representative dataset that shows a different primary bottleneck. How should the information manager guide the group?
Select an answer to reveal the explanation.
Short Explanation
A powerful story can light up a meeting—and it should—but one story isn't a census. Use the anecdote to illustrate what the data shows, not to replace a representative picture of where the bottleneck really is. Hearts and datasets both belong; neither should erase the other.
Full Explanation
Effective civic storytelling pairs human examples with representative evidence rather than substituting one for the other. Single anecdotes can bias prioritization toward salience over prevalence. Information managers should keep decisions anchored to representative measures while using stories for clarity and empathy.