Two BI tools both show 'active customer' counts for the same utility program but disagree by thousands. What should the information manager escalate first?
Select an answer to reveal the explanation.
Short Explanation
When two dashboards quarrel about 'active customer,' the fight is usually about definitions, not who's better at clicking refresh. Get the glossary and calculation logic aligned so both tools speak the same language. Otherwise every meeting becomes a tool beauty contest instead of a decision.
Full Explanation
Conflicting metrics for the same business term indicate missing semantic governance. Alignment requires a shared definition, calculation rules, and preferably a single certified source or consistent logic across tools. Escalating to glossary/semantic standards prevents ad hoc reconciliation that reintroduces inconsistency.