Economic development leaders want metrics they can manage mid-year, but the only published KPI is last year's citywide economic impact estimate. What should the information manager add?
Select an answer to reveal the explanation.
Short Explanation
Annual economic impact is the final scoreboard—useful, but you can't change last season's game mid-quarter. Permit cycle time is more like watching the play clock while you still have time to act. Pair leading indicators with lagging outcomes so managers can steer, not just reminisce.
Full Explanation
Lagging outcome metrics summarize results after the fact; leading operational indicators track drivers management can influence sooner. For permit-heavy economic development work, cycle time and related throughput measures enable mid-period intervention. A balanced KPI set includes both, rather than relying solely on annual impact claims.