After initiating a clinic patient-portal project, who should be named as benefit owners for improved patient access metrics?
Select an answer to reveal the explanation.
Short Explanation
IT can ship the portal, but public-health leaders own whether patients actually get better access. Benefit owners often sit outside the build team. Name the people who live with the metric after go-live.
Full Explanation
Benefit owners frequently reside in the business or operating units that realize value, not solely in the technical delivery team. For a clinic portal, public-health or operations leaders are appropriate owners of access metrics. Installers and sales contacts deliver or sell; they typically do not own long-term outcome measurement.