A contractor on a water-main replacement misses three contractual milestones. The communications and governance plan defines an escalation ladder. What should the project team do?
Select an answer to reveal the explanation.
Short Explanation
Missed milestones are why you wrote an escalation ladder—use it. Call the right people in the order the plan says, not a random blast on social media. Escalation paths exist to be climbed when performance slips.
Full Explanation
Governance and communication plans include escalation paths so performance issues are raised to the right authority in a defined order. Using that ladder is the associate-level response. Waiting for an annual retreat, anonymous social posts, or punishing unrelated vendors are not appropriate uses of the planned strategy.