A contractor on a water-main replacement misses three contractual milestones. The communications and governance plan defines an escalation ladder. What should the project team do?
Select an answer to reveal the explanation.
Short Explanation
Missed milestones are why you wrote an escalation ladder—use it. Call the right people in the order the plan says, not a random blast on social media. Escalation paths exist to be climbed when performance slips.
Full Explanation
When a contractor on a water-main replacement misses three contractual milestones, the team should follow the planned escalation ladder with the appropriate stakeholders. Communications and governance plans define who is informed and who decides when performance slips. Using that ladder keeps the civic response proportionate, documented, and directed to people with authority to act.
Ignoring misses until the next annual council retreat delays accountability and can compound service disruption. Escalating only through anonymous social-media posts abandons official channels and risks inaccurate public messaging. Immediately terminating every unrelated city vendor as a warning is punitive overreach unrelated to the contractor’s milestone misses.
Exam caveat: CAPM emphasizes executing agreed communication and governance strategies, including escalation paths. Associates should not invent parallel political theater when a ladder already exists, nor skip escalation when triggers are met.
Operational check: document the three missed milestones against contract dates, initiate the first escalation step in the plan, notify named roles with evidence, record responses, and proceed up the ladder if recovery commitments are missed.